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24/7 AI Answering Service for Calls, Messages, and Chat
Never miss a call again. Chatley AI handles your incoming calls, messages, and chats around the clock so your customers always get a response, even when your team is offline.
An AI answering service that does more than take messages
A traditional answering service takes a message and stops there. Chatley's AI answering service picks up every call, answers the caller's questions from your knowledge base, books the appointment, dispatches emergencies to whoever is on call, and texts the caller a confirmation, all in the same conversation.
Three in five callers won't leave a voicemail, so replacing voicemail with a live AI answering service keeps those callers from dialing the next business on their list.
After-hours, overflow and emergency calls
Chatley covers the calls your team can't take: nights, weekends, holidays, lunch hours and the moments when every line is busy. Urgent calls are identified by the details the caller gives and routed straight to your on-call staff, while routine requests are booked or logged for the next business day.
Every call is recorded, transcribed and summarized, so your team starts the morning with a clear list of what came in overnight and what has already been handled.
Live in minutes, on your existing number
Choose a template, pick a voice, add your business details and forward your calls. You can use Chatley only after hours, only for overflow, or for every call, and change that at any time.
See How Chatley Works as Your AI Answering Service
From after-hours calls to overflow handling, Chatley responds to every inquiry with the right answer, at the right time, on any channel.
Use Case—Health Care - Inbound - 24/7 Patient Care
After-Hours Patient Call
Problem: Patients call outside office hours with urgent concerns. No staff is available to respond.
What Chatley Does:
- Provides 24/7 AI answering coverage
- Collects symptoms and urgency level
- Routes critical cases to on-call staff
- Shares approved interim guidance.
Use Case—Home Services—Outbound—After-Hours Response
Emergency Call Handling
Problem: Emergency calls outside business hours go unanswered. Customers move on, and revenue is lost.
What Chatley Does:
- Answers every call immediately, day or night
- Identifies the severity of the issue
- Dispatches a technician or books an urgent visit
- Sends SMS confirmation to the customer
Ready to automate your call workflows?
See how Chatley integrates with your systems to handle high-volume calls reliably and at scale.
Frequently asked questions
Chatley integrates securely with your existing systems and workflows. Explore our platform features or review answers below to common questions about deployment, performance, and scalability.