Why retail and e-commerce brands choose us
Chatley is a specialized platform for AI agents for retail businesses, from single-brand DTC stores to multi-location retailers. It deploys a phone and message agent that handles order status inquiries, return and refund requests, delivery updates, and product questions without routing every call to a human.
The platform works around your order management system, returns policy, and product catalog. It resolves routine inquiries automatically and escalates complex issues with full context captured. From abandoned cart recovery to post-purchase follow-ups, these AI agents for e-commerce and retail ensure every customer interaction drives retention, not frustration.
Start with your highest-intent calls
When deploying AI agents for e-commerce and retail, start with the calls that directly affect customer satisfaction and repeat purchase rates. Define what you want to solve first—whether that's reducing contact center load during peak seasons, recovering more abandoned carts, or ensuring every return call is handled instantly.
Every call. Handled intelligently.
Peak season, flash sales, and new product drops all create the same problem—call volume your team can't absorb. Chatley provides the AI agents for retail that pick up every inbound call instantly, resolving inquiries and processing return requests without a queue or wait time.
From outbound abandoned cart recovery to loyalty program management, Chatley delivers consistent, brand-aligned communication that turns customer service into a retention engine—regardless of season or volume.
Best practices for retail voice AI
Getting the most from your AI agents means configuring them around how customers actually shop and call. These best practices ensure your agent resolves more and escalates less.
Key Best Practices:
What our retail teams are saying
"Our contact center used to collapse every Black Friday. Since implementing Chatley's AI agents for e-commerce and retail, we handle three times the call volume with the same team—and our CSAT scores have actually gone up." — Leila K., Head of CX, Volta Retail Group
Your agent should sound warm, efficient, and on-brand—matching the experience customers expect from your website and packaging. When a customer calls about a late delivery and gets an instant, empathetic update, they stay loyal. When they wait on hold, they leave.