Chatley AI

Introduction

These Terms of Service ("Terms") govern your access to and use of the Chatley.ai website, applications, products, and services (collectively, the "Services"). Chatley.ai is a product of ForthLogic, a Florida-based company ("Company," "we," "our," or "us").

By accessing or using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Cookies and Tracking Technologies
5. Data Security
6. Data Retention
7. Your Privacy Rights
8. Children`'s Privacy
9. International Data Transfers
10. Changes to This Privacy Policy
11. Contact Us

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Services:

1.1 Personal Information You Provide to Us

Account Information: When you register for an account, we collect your name, email address, phone number, company name, and password.
Payment Information: When you subscribe to our paid Services, we collect payment details, billing address, and transaction history. Payment information is processed by our third-party payment processors and is not stored on our servers.
Profile Information: Information you provide in your user profile, such as job title, profile picture, and preferences.
Communications: Content of messages, emails, or support requests you send to us.
User Content: Information you input into our Services, including prompts, configurations, conversation scripts, AI agent settings, and other content you create using our AI tools.

1.2 Information We Collect Automatically

Usage Data: Information about how you interact with our Services, including features used, time spent, actions taken, API calls made, and conversation metrics.
Device Information: Information about your device, including IP address, device type, operating system, browser type, and device identifiers.
Log Data: Server logs, error reports, performance data, and security event logs.
Location Information: General location information derived from your IP address.

1.3 Voice and Audio Data

Call Recordings: When you use our voice conversation features, we record, transcribe, and process audio conversations between your AI agents and end users. By using our voice features, you represent and warrant that you have obtained all necessary consents from end users for the recording and processing of their voice data in accordance with applicable laws, including but not limited to state wiretapping and biometric data laws.
Voice Biometric Data: Audio recordings may contain voice characteristics that could be considered biometric data under certain state laws. We process this data solely to provide transcription and AI conversation services. We do not use voice data for biometric identification or authentication purposes.

1.4 Information from Third Parties

Integration Partners: If you connect our Services with third-party applications (such as CRM systems, communication platforms, or analytics tools), we may receive information from those services in accordance with your authorization and their privacy policies.
Business Partners: Information shared by our business partners, such as referral sources or joint marketing partners.
Public Sources: Information from publicly available sources, such as social media profiles or company websites.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 To Provide and Maintain Our Services

Set up and manage your account
Process transactions and send related information
Provide customer support and respond to inquiries
Personalize your experience with our Services
Facilitate communication between users (if applicable)
Process and transcribe voice conversations
Generate AI-powered responses and content

2.2 To Improve and Develop Our Services

Analyze usage patterns to improve user experience
Develop new features and functionality
Debug and fix issues
Train and improve our AI models using anonymized and aggregated data
Conduct research and analysis
Optimize platform performance and resource allocation

2.3 AI Model Training and Improvement

We use anonymized and aggregated data derived from your use of the Services to train, improve, and develop our AI models. This may include:

Conversation transcripts (with personally identifiable information removed)
Usage patterns and interaction metrics
Performance data and error logs
Feature usage statistics

What We Do:

Anonymize and aggregate data before using it for model training
Remove personally identifiable information and proprietary business data
Use data to improve the accuracy, performance, and capabilities of our AI models

What We Don’t Do:

We do not use your specific personal information or proprietary business data to train models that are made available to other customers without your explicit consent
We do not sell your data or conversation transcripts to third parties
We do not use your data for purposes unrelated to improving our Services

Enterprise Opt-Out: Enterprise customers may opt out of having their data used for AI model training by contacting us at ai_legal@chatley.ai. Opting out may affect the performance or availability of certain features.

2.4 For Marketing and Communication

Send promotional communications about new features, offers, or events (with your consent where required)
Deliver relevant content and recommendations
Measure the effectiveness of our marketing campaigns
Administer surveys, contests, or other promotional activities

2.5 For Security and Legal Compliance

Protect the security and integrity of our Services
Detect and prevent fraud, abuse, or security incidents
Monitor for violations of our Terms of Service and Fair Use Policy
Comply with legal obligations
Establish, exercise, or defend legal claims
Enforce our terms of service and other agreements

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who help us operate, provide, improve, and market our Services, including:

Cloud hosting providers (e.g., AWS, Google Cloud)
Payment processors (e.g., Stripe)
Customer support tools (e.g., Zendesk, Intercom)
Analytics providers (e.g., Google Analytics)
Marketing and communication platforms (e.g., Mailchimp, Twilio)
AI and machine learning services (e.g., OpenAI, speech-to-text providers)
Voice and telephony providers (e.g., Twilio, telecommunications carriers)

These service providers are only permitted to use your information to provide services to us and are required to maintain the confidentiality of your information.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our business or assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

Enforce our agreements, policies, and terms of service
Protect the security or integrity of our Services
Protect ourselves, our users, or the public from harm or illegal activities
Respond to an emergency that we believe in good faith requires disclosure
Comply with subpoenas, court orders, or legal processes

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

3.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 Types of Cookies We Use

We use cookies and similar tracking technologies to collect information about your interactions with our Services. The types of cookies we use include:

Essential Cookies: Necessary for the basic functionality of our Services (e.g., authentication, session management).
Preference Cookies: Remember your settings and preferences (e.g., language, timezone).
Analytics Cookies: Help us understand how users interact with our Services (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign performance.

4.2 Specific Cookies We Use

Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Remain on your device until they expire or you delete them.
First-Party Cookies: Set by our website domain.
Third-Party Cookies: Set by third-party domains, such as analytics or advertising partners (e.g., Google, Facebook).

4.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience, as you may not be able to use certain features of our Services.

To opt out of targeted advertising, you can visit:

Digital Advertising Alliance: http://optout.aboutads.info/
Network Advertising Initiative: http://optout.networkadvertising.org/

To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of sensitive data in transit (TLS/SSL) and at rest (AES-256)
Regular security assessments and penetration testing
Access controls and authentication requirements (multi-factor authentication for administrative access)
Secure development practices and code reviews
Regular security training for our team
Monitoring for suspicious activities and security incidents
Incident response procedures for data breaches
Secure data centers with physical and logical access controls

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5.1 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities in accordance with applicable laws. Notification will be provided without undue delay and will include information about the nature of the breach, the data affected, and steps you can take to protect yourself.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you
Whether there is a legal obligation to which we are subject (e.g., tax, accounting, or legal requirements)
Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Specific Retention Periods:

Account Information: Retained for the duration of your account plus 90 days after account closure
Payment Information: Retained for 7 years for tax and accounting purposes
Voice Recordings and Transcripts: Retained for the duration of your subscription plus 30 days, unless you request earlier deletion or your plan includes longer retention
Usage Logs: Retained for 12 months for security and troubleshooting purposes
Marketing Data: Retained until you opt out or request deletion

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you. If deletion is not possible (e.g., because data has been backed up to archives), we will securely store your personal information and isolate it from any further use until deletion is possible.

6.1 Your Right to Request Deletion

You may request deletion of your personal information at any time by contacting us atai_legal@chatley.ai. We will comply with your request subject to legal and contractual obligations.

8. CHILDRENS`'`S PRIVACY

Our Services are not intended for children under 13 years of age (or under 16 in the EEA). We do not knowingly collect personal information from children under 13 (or 16 in the EEA). If you are a parent or guardian and believe that your child has provided us with personal information, please contact us atai_legal@chatley.ai. If we become aware that we have collected personal information from a child under 13 (or 16 in the EEA) without verification of parental consent, we will take steps to remove that information from our servers.

9. INTERNATIONAL DATA TRANSFERS

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that information collected through our Services may be transferred to, processed, stored, and used in the United States and other jurisdictions.

For EEA, UK, and Swiss Users: We rely on Standard Contractual Clauses approved by the European Commission for transfers of personal data to countries that do not provide an adequate level of data protection. You may request a copy of these clauses by contacting us atai_legal@chatley.ai.

Your use of our Services or provision of any information therefore constitutes your consent to the transfer, processing, usage, sharing, and storage of your information in the United States and other jurisdictions, which may have different data protection laws than those in your country of residence.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email (if you have provided an email address) or by means of a notice on our website prior to the changes becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

The date at the top of this Privacy Policy indicates when it was last updated.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email:ai_legal@chatley.ai

We will respond to your inquiry within a reasonable timeframe (typically within 30 days).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Privacy Policy