Privacy Policy
Your privacy is our priority. Learn how we protect and handle your information when you use Chatley.ai services.
Introduction
Chatley.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI customer service platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
- • Name and contact information
- • Company and job title
- • Payment and billing information
- • Account credentials
Usage Data
- • Call recordings and transcripts
- • Platform usage statistics
- • Performance metrics
- • Error logs and diagnostics
How We Use Your Information
Service Delivery
Provide and maintain our voice AI services
Customer Support
Respond to inquiries and provide assistance
Service Improvement
Analyze usage patterns and enhance features
Security & Compliance
Ensure platform security and regulatory compliance
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you.
- Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
Encryption
End-to-end encryption for all data transmission
Access Control
Strict access controls and authentication
Monitoring
24/7 security monitoring and threat detection
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
Request access to your data and receive a copy
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal data
Objection
Object to certain processing activities
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@chatley.ai
Phone: +1 (555) 123-4567
Address: 123 AI Boulevard, Suite 100, San Francisco, CA 94105
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated"date.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.