Give Your Business an AI Voice to Answer Customer Calls 24/7Try it for free and get launch perks.
Click here to register
AI Customer Service Agent for Voice, Chat and SMS
Answer customer questions fast. Handle order tracking and follow-ups. Send complex issues to your team when needed. Handles most routine queries without adding more staff.
One AI customer service agent across phone, chat and SMS
Customers contact you on whatever channel is closest: a phone call, the chat widget on your website, or a text. Chatley is one AI customer service agent across all three, with the same knowledge, the same tone and the same record of every conversation.
It answers questions from your own knowledge base, looks up order and appointment details, and resolves routine requests on the spot, 24 hours a day, without a queue.
Answers from your knowledge, tickets when needed
When a request needs a person, Chatley opens a ticket with the details already captured and lets the customer know what happens next. Your team works from complete information instead of starting the conversation over.
Transfers with full context
For calls that need a human right away, Chatley transfers the caller with a summary of the conversation. Managers can monitor live calls, whisper guidance or take over, and every interaction is recorded and transcribed for quality review.
See how Chatley supports your customer service
Chatley handles high-volume customer chats. It answers common questions, manages follow-ups, and sends complex issues to your team without adding support load.
Use Case · Automotive · Outbound · Customer Retention
Service Satisfaction Follow-Up
Problem: Users leave without clear answers or don't return after support.
What Chatley Does:
- Initiates structured follow-up calls after service visits
- Confirms customer satisfaction and captures CSAT signals
- Identifies unresolved issues before churn happens
- Books additional appointments when required
Use Case · Retail & E‑Commerce · Inbound · Customer Reassurance
Order Status Inquiry
Problem: High call volume slows support teams and increases wait times.
What Chatley Does:
- Authenticates the caller securely
- Pulls real‑time order and shipping data
- Provides proactive updates and ETA instantly
- Escalates complex cases to live agents when needed
Ready to automate your call workflows?
See how Chatley integrates with your systems to handle high-volume calls reliably and at scale.
Frequently asked questions
Chatley integrates securely with your existing systems and workflows. Explore our platform features or review answers below to common questions about deployment, performance, and scalability.